Warning: Super long post ahead.
Don't say you weren't warned!I lost my expired passport a few months back and so when the time came to renew it, I looked at the DFA website for further information.
Under the category, Requirements for replacement of lost passport it says:
- Personal appearance is required.
- If the lost passport is still valid, please submit Police Report.
- Submit same documents required for first time passport applicants.
*Please take note that there will be a 15-day clearing period prior to the processing of application for replacement of a lost valid passport.
I then looked at the requirement for first time passport applicants. The requirements according to the DFA website are:
- Personal appearance is required.
- Duly accomplished application form.
- Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar duly authenticated by NSO.
- Three (3) colored photos of the applicant taken against a royal blue background. Applicant should be in decent attire with collar. Photo must be of good quality, and must have been taken within the last six (6) months. Photo size: 4.5 cm x 3.5 cm. Facial image size: Not less than 3 cm. DFA has the right to reject photos that do not comply with specifications and international standards.
- Proof of identity / Supporting documents indicating full name, date and place of birth and citizenship.
- Other Supporting documents.
There were also additional requirements for specific groups of people (married women, widows, minors and Muslim applicants).
And so, guided by the list of requirements from the DFA website (which was also the same list of requirements printed at the back of the application form), I prepared my documents, took a leave from work and was at the DFA as early as 7am.
I should have known something was up when the moment I started walking down Libertad Street with my long envelope in hand, some guy started chasing after me shouting “Passport?! Renewal?!” I waved off the guy since I loathe fixers (may their souls rot in hell).
By the time I reached the entrance of the passport processing area, there were around 4 middle aged men around me each one trying to catch my attention. I waved them all off but this guy in yellow claimed to be from the DFA (while pointing to an ID) and pointed me towards this stall where he said the pre-assessment will be made.
Upon learning that I was renewing a lost passport, he insisted that I have an affidavit of loss executed. I told him that there was a box on the application form which says “This serves as Affidavit of Loss” but he proclaimed that it was not sufficient, that a notarized affidavit was needed and then he practically dragged me to this lady behind a typewriter. Since the affidavit of loss cost only Php250 (the usual rate for an affidavit) so I had one executed, just in case.
I was ready to leave the stall and go inside but the guy in yellow would not let me through saying that I needed an appointment and that the DFA has a 500 person limit per day. He said that I would not be able to make the 500 person quota because some people have been lining up since 3am that morning. If I availed of his services, I would be able to get my appointment date and he would facilitate the processing of my passport. All of this for a measly Php2,200. Right, guy in yellow with a Good Morning Towel around your neck whom I do not know from Adam, for sure I am going to hand you that money and then cross my fingers that you suddenly come back with my appointment slip. Incidentally, he also said that he needed to bring my documents along with him. Screw that and screw him.
So after a tearful farewell with the guy in yellow, I started walking to the entrance. In the middle was this guy in a barong who demanded that every person show him their forms. I was about to slip past him when he grabbed my arm and demanded to see my application form, when he saw my picture, he said that it would be rejected because I was wearing a turban. Duh! It’s a headband you idiot!
Yes, I told him that while grabbing my arm and documents away from his sweaty grasp.
He insisted that my “turban” was illegal and that I should go to the police, who incidentally was posted inside a photo shop, to verify his claims.
So, again, I was pushed inside a stall to talk to this man behind a desk, who of course proclaimed that my picture would not cut it because I was wearing something on my head.
I argued that the DFA requirements only mentioned a decent dress attire with collar, nowhere was a turban or headband or earrings or necklaces or other whathaveyou prohibited. And I don’t think a headband has ever been considered indecent.
To that he smugly said: Bahala ka, anim na taon na kami nandito at mukhang mas marunong ka pa sa amin. Bakit, nagseminar ka na ba sa DFA?
By this time, I was so fed up that I just upped and left. I was determined to find a legitimate travel agency because it appeared as if I was wrong to even think that I could have my passport processed by myself.
When I got home, I called the DFA hotline and found out that:
- An Affidavit of Loss is needed for the renewal of a lost passport (so what was that box in the application form for then?!).
- A headband is not allowed in the passport picture (so why wasn’t it stated in the list of requirements?! Don’t tell me that the phrase: ”DFA has the right to reject photos that do not comply with specifications and international standards” gives the DFA blanket authority to reject pictures outright, because it presupposes that the specifications and standards were made known in the first place! I want to reiterate that when it came to the picture requirement, only the dimensions, background color and attire were mentioned. And no, a headband is not an indecent attire)
- The guy in the barong who molested my arm was probably not from the DFA because the DFA people do not position themselves outside of the processing area.
- The DFA is powerless to do anything about these fixers because they have valid business permits from the local government.
- An applicant has to set an appointment first with the DFA, this has to be done personally. But if you avail of the services of a travel agency then it can schedule your appointment for you.
- There is no quota for the distribution of appointment dates. Appointment dates are scheduled from 8am to 4pm at the DFA Basketball Court.
- On the appointed date, usually a few days after, the applicant will be made to imprint his/her thumbmark on some machine and sign something.
- And that the DFA is sorry that I had to go through all of that with those vile fixers.
I don’t blame the fixers for what happened this morning (although I still wish them ill and a slow death), I blame the DFA. They allowed all this to happen with their negligence.
Here are some practical tips for the DFA from yours truly:
- Put ALL the requirements in the website and the application form. So you don’t like headbands, fine, whatever rocks your boat, just tell us in advance. I got dressed up, put on a collared shirt, fixed my hair (with a headband), put makeup on and went to the photo shop to get a 4.5 cm x 3.5 cm. sized photo with royal blue background with facial image size: Not less than 3 cm. You know, exactly as was indicated in your website and application form.
- So that box in the application form which is supposed to serve as the Affidavit of Loss is a worthless piece of shit. Fine. Then tell us it’s merely there for décoration and that a notarized affidavit of loss is actually necessary after all.
- Is it absolutely necessary to make a personal appearance just to get an appointment? And how come those who have their passports processed via a travel agency can have their appointment set by the travel agency? Why is there undue discrimination? What if appointments can be set online? Gasp! That’s such a brilliant idea! Paging the Nobel Prize people great idea right here!!
If the DFA allowed appointments to be set via the internet, that means that the applicants will only have to make one personal appearance. Just one. Now isn’t that dandy and convenient and easier for everyone concerned?
- Why not have more branches across the country (or even just across the Metro)? I read that a passport processing center will be established in the POEA by next week, so hopefully, that will ease the human traffic in the Manila office. But let’s not stop there! Let’s open more branches like what the LTO, SSS, GSIS, Pag-ibig, Family First, SM, Ayala Malls, Robinsons Malls, Zagu, Julie’s Bakeshop, Mercury Drugstore etc. etc. etc. have done. If they can do it, surely the DFA can to.
- Burn all the fixers. They are arrogant, opportunistic vultures who swoop on innocent yet at the same time, alluring prey (ahem). Shame on you for making their cottage industry thrive with your vague rules, hidden requirements and general ineptitude.
I have already gotten in touch with a reputable travel agency and I have been informed that upon receipt of my documents, their liaison officer will set up my appointment and when that day arrives, guide me through the process. It will cost me Php1500 (a far cry from the normal price of Php500 to have a passport renewed) but if it means that I won’t have to stay in line for hours on end and won’t have to deal with fixers then I’m all for it.
Technically, the travel agencies can also be considered as fixers because they expedite the process for you. But at least they have fixed prices and they don’t try to mislead you with all sorts of falsehoods. However, in a perfect world, you wouldn’t need either a travel agency or an abominable fixer just to get your passport renewed.
I mean how difficult should it be to have a passport renewed right? You fill up an application form, slap on a picture on the upper right corner and staple a little pouch with two more pictures on the lower left corner (being careful not to perforate the pictures), submit it to the authorized person, pay to the cashier, have your thumbprint scanned and then sign the goddamn blank.
I don’t believe that the DFA cannot streamline their operations. That’s just bull. It’s obviously just the usual lack of consideration for the comfort and convenience for the end users that’s why they can’t (or won’t) do anything about the system.
Once again, I would like to point out that the LTO has done wonders with their license renewal services so I don’t see why the DFA cannot follow suit with passport renewal. Hey, the DFA doesn’t even have to deal with urine! They have it way easier.
Okay, super long rant over. Mitchie is in Biliran right now and she says there’s a banner there with my name on it from the IBP! And just like that, my mood changes:p I can’t wait to see my banner! I’m also having my picture taken with it (ala Kaka).
So the moral of this story is not to lose your passport because the renewal process for an expired not lost passport is so much easier (involving pick up of documents from your house and a 10 minute waiting period for finger print scanning).
Bow.